Engagement and Transparency: Meeting Modern Expectations

Suite II - 10:30 AM

Public demand for accessible information is rising which puts additional strain on community resources. Residents, businesses, and staff expect local government leaders to offer more opportunity to contribute perspective and become part of the decision-making process. In this session, you will see multiple examples of how communities are using technology to engage the public, promote transparency, and allow self-service while relieving strain on their staff. Projects include interactive neighborhood guides for new residents, crowdsourcing input for CIP decisions, an open data and transparency portal, maintenance activity dashboards, and a police information portal.

Featured Projects:

Crowdsourcing Community Input

Glenview and MGP fostered a sense of collective empowerment by engaging community members in municipal investment. This crowd-sourcing map allows for direct feedback from the public to support the bicycle and pedestrian path decision-making processes.

Police Information Portal

Woodridge and MGP increased trust and strengthened the relationship between the community and the police with communication and transparency. This police information portal personalizes the police, provides resources like crime prevention tips, and visualizes crime trends within the Village.

Welcome to the Neighborhood Interactive Guide

Libertyville and MGP make a great first impression and simplify things for new residents. This interactive guide for new residents centralizes resources, answers common questions, and promotes community events, amenities, and businesses.

Open Data and Transparency Portal

Oak Park and MGP improve customer service for residents, business owners, and developers by committing to open data. This open data and transparency portal allows self-service access to commonly requested data like zoning boundaries, building footprints, and street lines.

Maintenance Activity Dashboards

Bensenville, Buffalo Grove, Glen Ellyn, and MGP build resident confidence in municipal operations by visualizing maintenance activities. These standard dashboards sync directly with their work order systems, displaying the status of major maintenance programs like tree pruning and hydrant flushing.

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